Our Shipping Policy
Because we inspect, hand select and hand wrap every plant to ensure the highest quality product and the safest shipping, you can expect us to process your order within 1-2 weeks of receipt. Also, please keep in mind that an order may ship out later depending on availability of plant material and weather conditions.
Keep in mind that many of our plants and trees are shipped in a dormant condition. Soak overnight before planting. In general, these items can be planted anytime your ground is not frozen. An early snow or frost will not harm a nursery stock item that is already dormant. On the other hand, these items can also be planted during warm weather--simply be sure to water well. Potted perennials can be planted outside anytime after your last frost until your ground has frozen solid for the winter.
Our One Year Guarantee
If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt. If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with the correct postage affixed, within 14 days of receipt.